We want your auction experience at North American Glass to be as simple and convenient as possible. We will always stand behind what we sell, so that you may bid in complete confidence. Your satisfaction is our top priority.
Items are sold to the highest bidder. Bidding on an auction is done in specified increments. The user with the highest successful bid "wins" the auction. Our auctions utilize a Proxy Bidding system. The details about how bidding works, and information on minimum bidding increments, are covered below.
We use shared servers which may encounter downtime and browsing speed issues. To avoid missing out, we strongly recommend that you place your bid early in the auction. The proxy bidding system will not reveal your maximum bid amount to other bidders, and will place bids at the minimum increments as needed during the progress of the auction. In this way you will avoid problems from trying to scramble near the close of the auction.
Snipe bidding.....if a "snipe" bid is placed (bid placed very near the end of the auction) the auction ending time is automatically extended (typically by 10 minutes). The auction time extensions will continue for that lot until no further bids are placed.
In the rare case of internet downtime problems or extreme site slowness near the conclusion of the auction, we may re-open the bidding and and/or extend the auction. This occurs very rarely. In this case only, any emails notifying winning bidders of auction results are null and void for those affected auctions. No auction is complete or final until the winning bidder receives a manually-emailed billing invoice for that item from North American Glass.
Minimum Bidding Increments
1.00 to 25.00..... increments of 1.00
25.00 to 100.00.....increments of 5.00
100.00 to 250.00.....increments of 10.00
250.00 to 500.00.....increments of 25.00
500.00 to 2500.00.....increments of 50.00
2500.00 to 10000.00.....increments of 100.00
10000.00 and up.....increments of 250.00
Our auctions use a Proxy Bid system, as mentioned above. For an item that already has bids, the minimum bid that you may place is one bid increment (see table) above the current selling price. However, beyond that amount, we do not require that your additional bid amount to be aligned with any pre-set increment. As an example, let's say you are placing a bid on a lot that already has bids, and is currently selling for 1005.00. The minimum bid increment to advance is 50.00 so therefore the lowest acceptable bid that you can place is 1055.00. But you may choose to place a proxy bid of any amount higher than 1055.00. So let's say you choose to place a proxy bid of 1056.00. The current selling price is then determined by the proxy bid amount that was previously placed by the other bidder. It might be that the other bidder had placed a proxy bid of 10,000.00 (in that case you are outbid and the selling price is now 1106.00). Or, it might be that the other bidder's maximum proxy bid was 1005.01 (in that case you will be the current top bidder at 1055.01). Or, it might be that the other bidder's maximum proxy bid was 1056.01 (in that case you are outbid by one cent, and the current selling price is 1156.01). All of these scenarios are common, and happen hundreds of times during the course of the auction.
Payment is due immediately upon close of the auction. If full payment is not received promptly, the purchase contract may be voided at the discretion of North American Glass, and the item(s) offered to others or otherwise disposed.
We accept payment drawn on US banks in the form of personal check, money order, cashiers check, as well as wire transfer or US currency. In some cases we also accept Credit Cards and/or PayPal. If you do not see the option for electronic payment in your emailed invoice statement, this means credit card or Paypal payment is not an option. In that case, please pay by one of the other methods outlined above. For personal checks, we may choose to wait for bank clearance prior to shipping your items.
We can accept non-US bank drafts only if the amount exceeds 400.00 US Dollars. The check shall be drafted in US dollar currency. Otherwise international purchases may be paid via Wire Transfer or US Bank Draft. For small purchases (under 400.00 USD invoice amount) we can accept electronic payment by Paypal.
A 10% buyers premium applies to items that you win. So for example if your winning bid on an item is 60.00, the buyer's premium is therefore 6.00, bringing the total item price to 66.00, which is reflected on your invoice.
As a Registered Retail Merchant in the state of Indiana, state law requires that we collect 7% sales tax for items shipped to Indiana residents, and for items picked up at our location here in Indiana, or delivered to any location within Indiana. If you are an Indiana Registered Retail Merchant buying for resale, send us a completed exemption form to be exempt from sales tax.
We will ship any item that we sell, at your request, unless specified otherwise on the listing page. We pride ourselves in careful, safe, and fast shipping. We ship all items via the US Postal Service. We do not offer shipping by any other carrier such as Fedex or UPS. In most cases, you pay a preset flat rate cost for shipping (see item page for specifics), plus insurance cost (based on the insured value)....there is no additional charge. For heavier items, shipping cost will be based on weight, size, and your zip code. If you purchase multiple items, we are more than happy to ship them together and save you money on postal fees.
Your satisfaction is of the utmost importance to us. You may bid with confidence, as we offer full return privilege for any item found to be mis-catalogued. Notify us within 72 hours of receipt to obtain a return authorization. Tel: 812.466.6521. All sales become final at the conclusion of the 72-hour inspection period.
DAMAGED ITEMS FOR SALE
We seldom offer damaged or repaired glassware items, but occasionally do place a few hard-to-find pieces up for auction which have damage. Note that any items described as repaired or damaged (i.e, those termed as "broken", "repaired", "cracked", "fissured", "chipped", "bruised", having "starred pot stones", "flashes", "flakes", "fisheyes", and etc) are offered as is, and are not returnable....always bid accordingly.
Although extremely rare, shipping damage or lost packages can occur. Except for the most inexpensive items, postal insurance is mandatory for all purchases. If you were to discover shipping damage, save all packaging materials, and contact us immediately.